It blows my mind that a company the size of and with the resources of Google can't get this right, even after all this time. It reeks of apathy to me. And even though I've been a dedicated iPhone user since the 6 Plus, I'd genuinely hoped Android would get better eventually since it's much more open and I enjoy customization, but as it stands, I have no compelling reasons to leave Apple's walled garden.
It seems lately that the only time Google can be deigned to do anything radical to solve problems is when it has one regulatory agency or another breathing down it's neck. It's genuinely disheartening to see a company that, when it started, looked to be ready to change how business was done succumb to the same forces that grind up so many others.
Google is first and foremost an ad company. Everything else is a distant second.
Having been the primary POC for Google corporate account things have improved a little - they at least pretend to care now and you can occasionally get a human if you are persistent enough.
If you have to deal with them in a professional capacity the underlying message is pretty clear - ad's and search that drives ads are their main focus.
It seems lately that the only time Google can be deigned to do anything radical to solve problems is when it has one regulatory agency or another breathing down it's neck. It's genuinely disheartening to see a company that, when it started, looked to be ready to change how business was done succumb to the same forces that grind up so many others.