on the contrary, to me it feels like they have people who only use the latest product, and know it 100%. So when something new comes along, nobody is confused.
You got that right! I'm all for dogfooding, but at some point, it can turn into kool-aiding, if you don't take a look at how people out on the street are actually using your products (or trying to.)
Just all of us who don't live at apple 24/7.