These are the kinds of statements that should only carry weight when you have a personal relationship. A relationship with a company/website/app is no more or less than the sum of your interactions with them. I have a "good" relationship with Apple and Amex. A "bad" one with AT&T etc., based on transactions, not personal relations.
The unusual aspect is that the CEO was involved in customer service. It looks like a case of kicking the dog. That happens when people (nice or not) are under extreme pressure. What's up?
These are the kinds of statements that should only carry weight when you have a personal relationship. A relationship with a company/website/app is no more or less than the sum of your interactions with them. I have a "good" relationship with Apple and Amex. A "bad" one with AT&T etc., based on transactions, not personal relations.
The unusual aspect is that the CEO was involved in customer service. It looks like a case of kicking the dog. That happens when people (nice or not) are under extreme pressure. What's up?