I always splurge a little on Dell business support. Next day on-site fix with no (or very few) quibbles. Course, Apple kit breaks a lot less than Dell kit in my experience.
Given that your "selectively picking and choosing data points to spin your argument" was even worse ("a lot of people find..." what a nonsensical peace of spin!), that's pretty rich.
What are you talking about? Apple support consistently scores near the top. Have you ever dealt with Dell?