McDonalds trialled a remote operated drive-through a long time ago. I think they... | Hacker News

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		Scoundreller on Sept 12, 2019 \| parent \| context \| favorite \| on: McDonald's is to replace human servers with voice ... McDonalds trialled a remote operated drive-through a long time ago. I think they found that orders were a couple seconds faster. Dunno why they didn't go forward with it: the outsourcing advantages are obvious. Found the article: 2006 NYT: https://www.nytimes.com/2006/04/11/technology/the-longdistan...

tracker1 on Sept 12, 2019 [–]

I think Wendy's did that for remote order takers... they found it worked better, and had more accuracy with dedicated/shared staff taking orders for multiple locations.

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