This reminds an article I read years ago about airport blues, explaining that you are baby-sat the minute you step in the airport (more so back then when you had to to talk to humans to check in), guide to your gate, have restaurants and shops right there, welcomed on the plane, served food, told where you are and when you'll arrive regularly, etc... But the minute you land, they want you out of the plane and there's nobody anywhere to even answer basic questions, your all alone and better hope there are signs to the luggage carousel.