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Maybe this'll help.

Look how dysfunctional people can be, and how hard it is for an individual to change his behaviour.

Now, why are we surprised that it's hard to change a group's behaviour?

I.e. if you're frustrated with the slow pace of change at work, try to inventory some of your own pathologies and see how long they've gone un-fixed.

Note: this is not a shut-up-until-you-make-yourself-perfect message. It's more like "holy shit, I've been saying I'll lose 10 pounds for like 10 years now". Organizations are like that, but worse.




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