I very rarely have to contact PayPal for anything, but I’ve had to talk to them a couple times. My experience is that they absolutely will not answer any question they don’t have a pre-written response for, instead choosing whatever they think is closest to what I am asking, even if it doesn’t answer the question. I’ve even had them send me the same response again when I explain that it didn’t answer my question the first time. If I need something specific like the fedwire tracking number for a transfer, I’m basically SOL because they don’t have a response for that, they just send me links on how to view my statement.
I don’t know why companies do this but I notice that companies that don’t compete with Amazon tend to have horrible customer support, but as soon as Amazon enters the market suddenly everyone picks up the phone second ring, has chat, and sends out hand written e-mails.
> they absolutely will not answer any question they don’t have a pre-written response for, instead choosing whatever they think is closest to what I am asking, even if it doesn’t answer the question
I got the exact same feeling when talking to them. It sounded like they understood my problem, but the proposed resolutions were obviously not a match. Reasoning about it with them got me nowhere, they clearly had no other options.
This is one experience. I have some exchanges with paypal and their answers were perfectly accurate and personalized. After many transactions, I have no reason to complain for now.
About the case of the OP, I once had 2000€ credited on my bank account for no reason. I knew it was an error and did not touch it. Several days after, the amount was silently debited. No message from the bank. This is not specific to Paypal.
>Several days after, the amount was silently debited. No message from the bank. This is not specific to Paypal.
Except if you asked the bank, they'd say there was a system error we had to correct, sorry for the inconvenience, please take our survey. PayPal will say you sent/refunded the money, we never touched these funds and can do no wrong, and if you can't produce documents that never existed related to this transaction that was entirely in error you can kiss your account goodbye.
I don’t know why companies do this but I notice that companies that don’t compete with Amazon tend to have horrible customer support, but as soon as Amazon enters the market suddenly everyone picks up the phone second ring, has chat, and sends out hand written e-mails.