I don't think they are losing any kind of customer trust.
Unless something is really fucked (like both GCP and AWS being down for us-east) incidents like these are not going to impact them at all.
The cost of either migrating to the other provider or, even worse, migrating to more traditional hosting companies is enormous and will require much more than "service was down for 2 hours in 2019". The contracts also cover cases like this and even if they don't, Google and Amazon can and will throw in some free treat as an apology.
On one hand I find this quite sad, but from a pragmatic point of view it makes sense.
Unless something is really fucked (like both GCP and AWS being down for us-east) incidents like these are not going to impact them at all.
The cost of either migrating to the other provider or, even worse, migrating to more traditional hosting companies is enormous and will require much more than "service was down for 2 hours in 2019". The contracts also cover cases like this and even if they don't, Google and Amazon can and will throw in some free treat as an apology.
On one hand I find this quite sad, but from a pragmatic point of view it makes sense.