I expect some mistakes. But I don't expect every interaction I have with protonmail to be dominated by them. As a customer I ran into tons of issues as well.
And some mistakes, like their incorrect directions for ProtonVPN that gave them power in perpetuity to SSL man in the middle every single Mac user? I find those to be unacceptable failures of basic competency. Especially since they have NOT to my knowledge emailed every ProtonVPN Mac user warning them to downgrade the trust of that installed cert. I used ProtonVPN on a Mac and certainly never got such an email.
How many times does a company handling your sensitive information or material get to say, "Whoops, how clumsy of us" before your trust is damaged? How many bad customer experiences do you have? How many far-fetched and misleading claims do they have to make before you worry their marketing and custrel folks are out of touch with the tech?
And some mistakes, like their incorrect directions for ProtonVPN that gave them power in perpetuity to SSL man in the middle every single Mac user? I find those to be unacceptable failures of basic competency. Especially since they have NOT to my knowledge emailed every ProtonVPN Mac user warning them to downgrade the trust of that installed cert. I used ProtonVPN on a Mac and certainly never got such an email.
How many times does a company handling your sensitive information or material get to say, "Whoops, how clumsy of us" before your trust is damaged? How many bad customer experiences do you have? How many far-fetched and misleading claims do they have to make before you worry their marketing and custrel folks are out of touch with the tech?
You tell me your threshold, okay?