Poor communication with zero accountability. A few hours could be 2, it could be 12.
“I (name the individual accountable) will give you an update at 12:00 PT (name a time) as an update to this post (name the communication channel) with the current status and latest information on this issue (don’t promise time to resolution, just time to info).”
Simple, clear, concrete, and unambiguous. I had hoped that Firefox had better communication procedures in the event of global-impact P1 issues.
“I (name the individual accountable) will give you an update at 12:00 PT (name a time) as an update to this post (name the communication channel) with the current status and latest information on this issue (don’t promise time to resolution, just time to info).”
Simple, clear, concrete, and unambiguous. I had hoped that Firefox had better communication procedures in the event of global-impact P1 issues.