Do you think your local pizza joint could handle every order that they normally get between 4pm and 6pm if they got them all between 5pm and 5:30pm? At the same level of service, with no late orders, and with no additional equipment or labor?
they are not getting them at 5 but at 4. they should be able to handle all orders in the next two hours.
the problem is not making the pizzas in time but trying to get all pizzas started at once when there is not enough table space to even roll out that much dough, and then trying to squeeze all the pizzas into the oven at once, whereby several of them got messed up.
At full service resturants, it is the maître d′s duty to control the pace of orders so they arrive in a steady stream at the kitchen, instead of batches of 20 tickets at once that could easily overwhelm the chefs.
The logic here is not dissimilar at all: if the backend has no ability to queue and prioritise the requests, then the same function needs to be done elsewhere to safeguard quality of service.
This is more like if a pizza joint that could seat 10 people at once moved into a new location that could seat 100 people but still kept the same wait and kitchen staff and is suddenly surprised that wait times have increased.
Well, with every pizza joint I’ve ordered from I can order a bunch of pizzas in just one phone call instead of having to make a separate phone call in serial for each pizza. And I certainly don’t have to wait for each pizza to be delivered before ordering another.
