The example starts from the point of "let's express an emotion", and shows two sentences, right and wrong. Without trying to say "I feel", while following the other steps, there's no opportunity to even make the mistake of choosing the "wrong" one. That's why I asked why the article bothers describing step 2. at all.
I agree that evaluating the actions of the other person is not useful for resolving the problem, but the article also doesn't provide a justfication for sharing my own feelings (thank you BeetleB for shining some light).
Personally, if someone from the management told me "I feel X", I would completely discount it, because first, I don't care, and second, they have an incentive to be dishonest if it reduces the trouble they have to deal with.
I agree that evaluating the actions of the other person is not useful for resolving the problem, but the article also doesn't provide a justfication for sharing my own feelings (thank you BeetleB for shining some light).
Personally, if someone from the management told me "I feel X", I would completely discount it, because first, I don't care, and second, they have an incentive to be dishonest if it reduces the trouble they have to deal with.