One side issue you'll run into when discussing things like this is a major response bias. People who have neutral or good experiences are far less to chime in saying as much. By contrast you'll have a very large percentage of anybody who ever had a negative experience say something.
Like I suspect the vast majority of people, I've ordered plenty of items from Amazon and also never run into a single counterfeit.
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As a tangent, you could also apply this same bias to driving the things like the division in social media. People surround themselves with people of the same affection and biases which, in turn, ends up being seen from their perspective as 'normal' which, in turn, drives radicalism since their distorted perspective creates a false reality.
Like I suspect the vast majority of people, I've ordered plenty of items from Amazon and also never run into a single counterfeit.
---
As a tangent, you could also apply this same bias to driving the things like the division in social media. People surround themselves with people of the same affection and biases which, in turn, ends up being seen from their perspective as 'normal' which, in turn, drives radicalism since their distorted perspective creates a false reality.