It could well have been, but the reality is that most middle managers have no idea why such decisions are taken and just try to assert them mindlessly using their managerial authority. People like that aren't worth the trouble it takes to deal with.
The term middle manager in any low-wage, high-churn corporate retail environment is a joke.
Because why would you empower someone to fix problems, when you can give them just enough authority to act as a glorified day care overseer and only pay them a couple bucks more than their employees?
