It would be more authentic if the person sending the Tweet from Sky could actually sign you up to the service. In reality they are probably just passing you straight into the normal systems and couldn't don't anything if you had issues.
All social media support from big companies tends to feel like that. Social media people who don't have access to accounts or no nothing about the product and are essentially a thin wrapper to forward your query on.
The T-Mobile social media support, as a counterexample, has full access to all account systems, never has to transfer you, and is way easier than the regular support.
All social media support from big companies tends to feel like that. Social media people who don't have access to accounts or no nothing about the product and are essentially a thin wrapper to forward your query on.