When Microsoft switched Skype to Microsoft accounts I've lost 2/3 of my contacts list. I had valuable contacts in it that were just gone.
Afterwards I contacted their support twice and both times I ended up talking with somebody that tried to convince me that it was my fault ("you must have created a second account"). I understand that this actually happens in the real world but after talking with support the second time with no result, I just gave up.
And then I stopped using Skype, convinced my colleagues too, we switched to Slack, Hangouts, Zoom, whatever.
Interestingly Microsoft has good support for other products. E.g. I contacted them twice about bugs in OneDrive and in both cases I received a prompt acknowledgement that the issue exists and then afterwards acknowledgement that it was fixed.
But the experience with Skype was just terrible. When people accuse them of running Skype into the ground, I tend to agree.
Afterwards I contacted their support twice and both times I ended up talking with somebody that tried to convince me that it was my fault ("you must have created a second account"). I understand that this actually happens in the real world but after talking with support the second time with no result, I just gave up.
And then I stopped using Skype, convinced my colleagues too, we switched to Slack, Hangouts, Zoom, whatever.
Interestingly Microsoft has good support for other products. E.g. I contacted them twice about bugs in OneDrive and in both cases I received a prompt acknowledgement that the issue exists and then afterwards acknowledgement that it was fixed.
But the experience with Skype was just terrible. When people accuse them of running Skype into the ground, I tend to agree.