> The problem is that companies favor arbitration because arbitration tends to favor companies. If arbitration were truly neutral, and it were easy to access with low costs to the consumer, companies would stop using them.
Another important factor is that arbitration is often used by companies as a way to shield themselves from class action lawsuits. Even if arbitration were fair with low costs to the consumer, no one would go through it individually to collect a $10 damage.
If a million employees each suffered $10 in damages from a particular action of a company, there needs to be a way for them to collectively pursue damages.
Another important factor is that arbitration is often used by companies as a way to shield themselves from class action lawsuits. Even if arbitration were fair with low costs to the consumer, no one would go through it individually to collect a $10 damage.
If a million employees each suffered $10 in damages from a particular action of a company, there needs to be a way for them to collectively pursue damages.