On the side, I've owned some chain restaurants for 32 years. Mine have always been noted as friendlier, cleaner, fresher and all that. I like to say that it's cause it runs downhill and I care about the customer experience.

Three years ago, I sold one of those restaurants inside a mall while still owning one just two blocks away. People from the mall come into this restaurant. Just yesterday someone told me that they hated the mall one. "They're just so mean to everyone!"

They did not know I was the owner.

> Companies are just people though

Eh, this is like saying that people are just collections of cells. It doesn't tell you much about the high-level behavior observed.

I don't think that's necessarily true. The binary line at which we judge objects begins with the concept of sentience/self-awareness. If our cells work to do something bad, we can't blame them - they aren't sentient. If people work to do something bad, we can and have always judged the group - they are sentient and are capable of making decisions within a moral framework.

There are group effects for groups of people, just as there are effects that organised groups of cells have that collections of cells do not.

If someone hands you a cupcake and punches you in the face with the other hand then you don't think that the two actions are from separate "organisations" of cells (maybe, in cases of schizophrenia, or similar).

People in an organisation often lack agency to fully control actions based on their personal ethics. This is often exploited by controlling influences.