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(Why) Listening to Customers is Hard, Hard, Hard (wenger.us)
8 points by johnm on May 2, 2008 | hide | past | favorite | 2 comments



It may be hard, hard, hard, but it doesn't have to be perfect.

The difference between listening imperfectly and not listening at all is astronomical.

The bottom line is listen; even if you don't do exactly the right thing, odds are you'll be turned in the right direction. And someone will be glad you're listening.


True.

Alas, there seems to be a fair number of people in the valley that fret (nee obsess) about every single bit of feedback from any source and end up constantly changing directions because of that. Talk about the road to schizophrenia.




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