While I wholeheartedly agree that Amazon has a problem with quality and counterfeit/knockoff items, IMO quality control has nothing to do with brick and mortar stores.
If I order something from, say, nordstrom.com, I’m pretty confident that the item will be high quality and exactly the same as if I’d bought it from one of their physical stores.
Or for another example, if I were to order some clothing from mrporter.com, I have similar expectations of quality even though they have no physical stores.
If I buy something from eBay or Craigslist though, I have no expectations that it will be of a certain quality standard.
If I order something from, say, nordstrom.com, I’m pretty confident that the item will be high quality and exactly the same as if I’d bought it from one of their physical stores.
Or for another example, if I were to order some clothing from mrporter.com, I have similar expectations of quality even though they have no physical stores.
If I buy something from eBay or Craigslist though, I have no expectations that it will be of a certain quality standard.