> One criticism of New York Times that I've read online is that they won't allow you to cancel your digital subscription through their website. They force you to call them. I'm not sure if that has changed recently, but that's a pretty questionable dark pattern.
They let me cancel via chat a few months ago. Obviously I'd have prefered the press of a button to cancel, but even via chat it was a quick and painless affair.
I'd heard the same story about how hard it was to cancel, but I was also able to cancel through a chat on their website a couple months ago. It was quick and easy.
They let me cancel via chat a few months ago. Obviously I'd have prefered the press of a button to cancel, but even via chat it was a quick and painless affair.