I really don't understand how criticisms get so much attention, when it's nothing close to a constructive study. It's just some unhappy employee's porthole and it seems to be too successful to dismiss.
...Or that it worked just well enough while they were creating a platform that set them up as a gatekeeper and quasi-manopoly, and works just well enough to maintain it.
Were they actually a flat organization during the development of Half-Life 2 and Steam? I had assumed Gabe stepped back from his authority some time during the development of the Half-Life Episodes. If I had to guess, the transition began some time in late '05 and progressed over the next few years. Just a guess, though.