I agree with your experience, same in Bank of America. I walked in to report fraud, a teller gets on the phone and call someone on the same number as I would from the back of my card.
Bank of America is a master at minimizing cost - they are introducing vATMs - virtual assistant ATM - its a regular ATM but with two-way camera so you talk with banker that is obviously located somewhere else. Just 2 months ago someone was helping me with perfect English and she said shes in Texas. Just few days ago, same location I connect and there is a guy in turban around his head, with broken English and clock on the wall I can see pointing 3am (it was around 2pm EST). So there you have it. I bet within 2 years they will complete transition and 99% of branches will have those vATMs at the cost of 70% savings in location, wages, etc.
I am slowly shifting to smaller bank though where people know me by name, I deal with same people who help me without using phone and sometimes even computer. So far BB&T and First Republic are very good choices.
Bank of America is a master at minimizing cost - they are introducing vATMs - virtual assistant ATM - its a regular ATM but with two-way camera so you talk with banker that is obviously located somewhere else. Just 2 months ago someone was helping me with perfect English and she said shes in Texas. Just few days ago, same location I connect and there is a guy in turban around his head, with broken English and clock on the wall I can see pointing 3am (it was around 2pm EST). So there you have it. I bet within 2 years they will complete transition and 99% of branches will have those vATMs at the cost of 70% savings in location, wages, etc.
I am slowly shifting to smaller bank though where people know me by name, I deal with same people who help me without using phone and sometimes even computer. So far BB&T and First Republic are very good choices.
Mandatory: 37 banks become just 4
https://www.visualnews.com/2016/01/25/37-banks-became-4-bank...