It's hard for me think of wellsfargo as an "evil" company, because every time I had to go into the branch, they have some of the nicest tellers and it's always a pleasant experience.
Nice people work for Walmart and Amazon who are both frequently cited as terrible employers. Terrible people also work at generally "good" companies as well.
Say it with me folks: Business aren't people. They're collections of people who run a a whole range of types.
I don't know how to say this without sounding condescending, but you basically just need to think harder or perhaps more critically. This is like saying you can't wrap your head around global warming because it's cold un your backyard or that you can't believe the earth is round because the ground in front of you seems so flat.
We must open our minds to larger concepts. This sort of small-mindedness is responsible for the worst part of the human condition.
My mother opened my first bank account at HSBC a long time ago. Then the recession happened and their regional branches got bought out by First Niagara, the shittiest and most customer-service-time-deaf corporation I ever had the displeasure of dealing with. (And then we learned through the news that HSBC actively assisted drug money laundering in South America, woohoo) Fortunately they were then bought out by KeyBank, although now I just use a local credit union.
Throughout all of that, my local tellers and bank staff remained. They are probably the friendliest and most helpful bank staff I ever encountered. It’s a shame they had to go through all of that. Probably more irate customers than I had to deal with them.
> ... the shittiest and most customer-service-time-deaf corporation ... Fortunately they were then bought out by KeyBank, although now I just use a local credit union.
The same KeyBank who hit my account with $380+ in overdraft fees _in a single day_ when they decided after four years of seeing the same paycheck being deposited twice a month that it was "subject to hold"?
I have been a WF customer for many years and, to be fair, they have always done right by me. It used to be that my main complaint was they would ask me to sign up for a credit card every time I walked into a branch, but they've cut way back on that.
I am, of course, disgusted by their fraudulent actions, and have several times considered closing my accounts in protest. But now I'm thinking that I probably couldn't find a bank anywhere under closer and more intense scrutiny. For now at least, it seems they're on their best behavior.
I felt sorry for the branch manager at by local branch when I closed my account. She's a great person who really cares about her customers, unlike her employer.
