Interesting... completely unrelated to the recent issues, a few months ago, I wanted to log in to Facebook from a mobile browser so I could follow a link without installing the app.
I also ran into a challenging captcha and a page saying my account had been “locked”, but I was still able to log in.
After logging in, I received a phone call from Palo Alto. When I let the call go to voicemail, it left a message consisting only of a recorded voice saying “goodbye”. Perhaps this was some poorly-implemented two-factor auth, but in context, I felt like Facebook was intentionally making the experience of using a mobile browser unpleasant to encourage use of the app.
Sounds like the delete your account page has similar “issues”.
From my experience optimizing signup funnels, it made me wonder if somebody is doing that work in reverse here. Are they getting a bonus based on what percentage of people abandon the account deletion process?
Maybe I’m just being paranoid, and optimizing those flows is simply not a high priority. But for a tech-focused company that tends to operate at a pretty high level, it felt like they are actively making things more difficult. Like this was the shittiest experience bright minds could come up with.
That's really weird. I didn't do any of the stuff you said lead up to the call but I also got a voicemail from Palo Alto that just said "Goodbye" I joked with my friends it was that California was about to fall off the US. Wonder if it is related to facebook or something.
I definitely got it within a few minutes of logging into Facebook from a mobile browser, which is not something I normally do... maybe someone was trying to log into your account?
I also ran into a challenging captcha and a page saying my account had been “locked”, but I was still able to log in. After logging in, I received a phone call from Palo Alto. When I let the call go to voicemail, it left a message consisting only of a recorded voice saying “goodbye”. Perhaps this was some poorly-implemented two-factor auth, but in context, I felt like Facebook was intentionally making the experience of using a mobile browser unpleasant to encourage use of the app.
Sounds like the delete your account page has similar “issues”.
From my experience optimizing signup funnels, it made me wonder if somebody is doing that work in reverse here. Are they getting a bonus based on what percentage of people abandon the account deletion process?
Maybe I’m just being paranoid, and optimizing those flows is simply not a high priority. But for a tech-focused company that tends to operate at a pretty high level, it felt like they are actively making things more difficult. Like this was the shittiest experience bright minds could come up with.