Definition of cost of Quality It's a term that's widely used – and widely misunderstood. The “cost of quality” isn't the price of creating a quality product or service. It's the cost of NOT creating a quality product or service. Every time work is redone, the cost of quality increases. Obvious examples include: The ...
I just wanted to say that this was beautifully stated. I've been looking for better words to explain this concept to the people around me.