Agreed. At a previous (small) job the IT department was VERY overworked. They tried to hire to fix it and it didn’t work. Because it wasn’t the problem.
The problem was unsustainable methods of doing everything. Every job was unique for no good reason. It was all managed by hand, monitoring monitored the wrong things.
Each existing thing generated a ton of work due to how it was setup and required constant tweaking. Any new thing just piled additional work on, often causing issues with what already existed.
Because of the lack of any kind of system or useful documentation new employees only made things worse as they tried to understand what existed, had to ask constant questions, or failed to take into account hidden gotchas that they had no way to watch out for.
Until they started standardizing and stabalizing the base things couldn’t be improved.
Yes there are times you have 10 developers worth of work and 5 developers. But there are times you have 4 developers worth of work and 6 developers worth of mess they have to tip-toe around, but only 5 people.
The problem was unsustainable methods of doing everything. Every job was unique for no good reason. It was all managed by hand, monitoring monitored the wrong things.
Each existing thing generated a ton of work due to how it was setup and required constant tweaking. Any new thing just piled additional work on, often causing issues with what already existed.
Because of the lack of any kind of system or useful documentation new employees only made things worse as they tried to understand what existed, had to ask constant questions, or failed to take into account hidden gotchas that they had no way to watch out for.
Until they started standardizing and stabalizing the base things couldn’t be improved.
Yes there are times you have 10 developers worth of work and 5 developers. But there are times you have 4 developers worth of work and 6 developers worth of mess they have to tip-toe around, but only 5 people.