A blog post as an apology? I can picture the CEO in a meeting, "Hey if this doesn't work out, we can just draft a really sincere sounding letter to our creators."
You should suggest the alternative response for the less imaginative of us, because what else could they do in response? It just comes across as snarky for people to hate the changes and dismiss them again when they rollback the policy everyone hated.
This is an unprofitable startup here, so I don't think they can start giving out money to everyone who lost support.
Businesses make mistakes, and I'd think it would be a positive when they listen to their users.
