* we use Slate for API docs, Google Sites for company documentation (and some Google Docs)
* am thinking about using a forum for Q&A e.g. Discourse [2]
Longer:
We've also been going through some thinking on this. At the moment we have an API docs page using Slate, and a Google Sites site which contains a whole raft of documentation. We still have some stuff in Google Docs as well.
Our problem is that not all the team is part of Engineering, so keeping stuff in the repo isn't really ideal (hard to edit). Google Sites is fine but its main selling point is easy access to Google Auth. I have a thread on HN about this [1].
One of the things I have been thinking of is setting up a forum like Discourse [2] for Q&A. Sales often has product-based questions, and vice-versa. In my view, this beats other ways of asking questions (e.g. Slack) because there's no time pressure to answer, and unlike "office-hours" style meetings, it's automatically documented. The only problem is that it is yet another tool.
That's one of the main horrors we are trying to avoid. We'd like to have a single location to track both kinds of documentation ideally, but realise we are probably going to have to make compromises. Tools which keep things in a standard format will ease migration in the future, so something like Slate would be nice and looks a little better than our current way of "Go view the file in Github".
* we use Slate for API docs, Google Sites for company documentation (and some Google Docs) * am thinking about using a forum for Q&A e.g. Discourse [2]
Longer:
We've also been going through some thinking on this. At the moment we have an API docs page using Slate, and a Google Sites site which contains a whole raft of documentation. We still have some stuff in Google Docs as well.
Our problem is that not all the team is part of Engineering, so keeping stuff in the repo isn't really ideal (hard to edit). Google Sites is fine but its main selling point is easy access to Google Auth. I have a thread on HN about this [1].
One of the things I have been thinking of is setting up a forum like Discourse [2] for Q&A. Sales often has product-based questions, and vice-versa. In my view, this beats other ways of asking questions (e.g. Slack) because there's no time pressure to answer, and unlike "office-hours" style meetings, it's automatically documented. The only problem is that it is yet another tool.
[1]: https://news.ycombinator.com/item?id=12540678 [2]: https://discourse.org