In some parts of the UK this goes all the way down to individual contractors, of the man-with-a-van type.
As you can imagine this leads to a mixed exxperience because they are all self employed.
Interestingly, about 18 months ago they appeared to change tactics and begin contracting mostly foreign drivers. Ive theorised this was a cost thing; delivery experience went through the floor, I think they are paid a pittance per parcel and so deliveries to my house, which can be hard to locate and therefore takes time, winds them up.
Ive had drivers full on scream in my face over how long it has taken to find me.
In some parts of the UK this goes all the way down to individual contractors, of the man-with-a-van type.
As you can imagine this leads to a mixed exxperience because they are all self employed.
Interestingly, about 18 months ago they appeared to change tactics and begin contracting mostly foreign drivers. Ive theorised this was a cost thing; delivery experience went through the floor, I think they are paid a pittance per parcel and so deliveries to my house, which can be hard to locate and therefore takes time, winds them up.
Ive had drivers full on scream in my face over how long it has taken to find me.