I have a < 50% delivery rate to my apartment when Amazon delivers it and the past two deliveries to work were "delivery attempted" even though they never tried to deliver it into the office.
Whenever an Amazon contracted courier tries to deliver a package, they call my cellphone because they can't get into the apartment's lobby.
It's so frustrating, and a ridiculous step backward - UPS, USPS, and FedEx are all completely fine. But if Amazon's Algorithm decides to send it via an Amazon contracted courier instead, I'd better be home and near my phone, or no delivery for me!
I had a delivery person call my cell phone 8 times in a row back-to-back from a random washington number without leaving a message.
I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system...
I was livid, called support, they give you a month of prime free.
Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable.
After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system.
They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).
I did stop using them for a long time, that whole ordeal was over several months.
Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
Contact amazon and tell them to mark your account to not use them. I had to because for some reason the drivers couldn't figure out the entrance to my apartment was around the corner and an unmarked emergency exit wasn't the entrance. Would get called early in the morning demanding me to go meet them on the street.
The Amazon rep I talked to was able to make sure all my packages came from the "old" services and haven't had a problem since. Guess this is what happens when you hire people that have no experience with delivery goods and are not paid what real delivery people are.
It's been so terrible the management of my apartment building sent out an email last week asking everyone to contact Amazon and complain after months of escalating problems.
The staff keep having to rescue packages Amazon drivers have left outside of random building entrances and even neighboring buildings instead of delivering everything to the mail room like the real carrier services have no problem accomplishing.
My experience has been the exact opposite. UPS/Fedex will usually try the buzzer. Purolator is completely hopeless - and it sucks doubly because their office is so far away. I would gladly pay extra to avoid them. Amazon's guys are the best, they not only use the buzzer but they insist on bringing the package up to the door (the other's usually make me go down to the lobby to get it.) Amazon an Walmart are often very close on price for a particular order, and I'll pick Amazon every time for the better delivery service and customer service.
I have the opposite experience. FedEx and UPS just get to the address, get confused and mark it "delivery attempted" without my ever knowing. They don't even try the buzzer. FedEx won't even allow me to create an account to add delivery instructions because they claim my address doesn't exist.
Amazon delivery calls my cell and I can give the necessary instructions. It's the only one that works for my location.
Lots of horror stories with Amazon courier deliveries but it can't be as bad as the Amazon Sunday delivery via USPS.
Imagine all of the "no fucks given" attitude backed by the efficiency of an un-uniformed USPS weekend contract delivery driver. I've found packages in every conceivable location in the 30ft between my door and the street - in the planter box by the sidewalk, underneath the flowers in the landscaping, in the middle of my walk, in front of the neighbor's door, in the middle of the staircase up to my door... I'd like to know when I signed up for the Prime Easter Hunt delivery add-on and how to disable it. It's so bad that if the checkout ever says guaranteed Sunday delivery, I wait another day to order.
That's interesting because here (at my apartment in SF) USPS Sunday delivery is great. It's done by a regular postal employee who has the master key to enter the building and drop packages exactly where USPS would put it any other day.
Sunday USPS is awesome for me as well (suburban Central New York). Had one issue early on with a driver who pulled over to ask me what street he was on... Other than than, deliveries have always been early in the day, and always in a convenient place.
There is a company called Ontrac that Amazon subcontracts delivery to in my neck of the woods.
The one thing you can be guaranteed is that if they send it by Ontrac the package is most definitely not on track to be delivered on time, if it is delivered at all.
Occasionally they have even sent me notification that a package is delivered the same day Amazon ships it out.
I let Amazon know when a package doesn't show up and they refund or replace it and deliver it with a real carrier (aka UPS).
It could be worse, Amazon could use Golden State Overnight like Monoprice does. Monoprice offers a couple overnight delivery services, but doesn't mention why one is pricey and one (GSO) is free.
I've generally had good luck with the Amazon delivery services, except that OnTrac and Amazon seem to get here pretty late in the day. USPS gets here by early afternoon (or 10AM for my PO Box), FedEx/UPS mid-afternoon, OnTrac maybe 8-9PM.
Because the mail sorting at my local post office was generally done at random I paid for a PO Box. Consistent staff means that deliveries to my box are far more predictable and reliable. I've had maybe two misrouted deliveries with the box in 10+ years.
Ontrac lies on their track. Had a package get reported as delivered one day, but it actually arrived the next morning. I happened to actually be leaving my apartment right as the guy was walking up. I really wanted to ask him why the tracking reported the package already delivered when it wasn't, but I had to get to work and didn't have the time.
I got my first package from Amazon Logistics shipped yesterday. Wasn't delivered because Bing maps apparently didn't have my apartment on it. Spent 45 minutes on the phone helping an Amazon employee add the building to their internal mapping system. (Glad I got to do that for free, great use of my time as a prime member.)
Really enjoying having to call Amazon and complain about a new issue every month. Their slide into mediocrity has had me trying to replace them with other services. Hard, but not impossible.
And it went out for delivery again today. Once more, the package had a delivery exception as apparently Amazon Logistics can still not find the apartment after I spent the time to have my account updated with instructions.
Ordered Wednesday with 2 day prime, and it now isn't coming. At no point did Amazon offer to reship the damn thing with a real courier that knows how to deliver packages.
Called in again and they promised to deprioritize Amazon Logistics. Got a 1 month prime extension and a promise that the package might come next week and if not they will re-ship it. The customer obsession Amazon principle definitely at play here!
I recently had them mark a package "undeliverable" due to my apartment complex having a gate. When I complained to customer service, they discovered that my package had been lost.
I've had the same experience. Every time they deliver via Amazon's service, I have a poor experience. They arrive in unmarked vehicles, so people don't let them in buildings. I can never get in contact with them when there are problems. One time someone ordered a gift to my place with amazon and I was notified that it was delivered; however, I hadn't received it. Amazon sent another for free 3 days later. If they are going to do a sort of Uber for deliveries they need to figure out some way to streamline it.
I have the same issue, and I don't have instructions to solve it. All I know is that every other delivery company has managed to figure this out without my help.
