Yes, Amazon may get flak for other reasons but I have found the experience of shopping on them to be very clean and pleasant. To be clear, I am talking about the experience of finding a product and proceeding to checkout and payment, not about any potential issues about fake products and such.
Although even the few times when I received questionable products the issue was resolved pretty quickly and painlessly with either the merchant or Amazon.com
Contrast that with booking.com where all communications between you and the merchant(hotel) have to filter through booking.com and take 24 hours at a minimum to get a response.
