to differentiate from old fashioned bodies-in-seats-in-office-somewhere travel agencies that you had to call, fax or stroll into in person. Agents there typically sat in front of either a terminal connected to a GDS like Galileo, or, more recently, a Windows box with native apps doing approximately the same thing. Agents would perform queries for you on their computers and they sometimes had to type in a sort of mini-language full of various commands and brief codes.
to differentiate from old fashioned bodies-in-seats-in-office-somewhere travel agencies that you had to call, fax or stroll into in person. Agents there typically sat in front of either a terminal connected to a GDS like Galileo, or, more recently, a Windows box with native apps doing approximately the same thing. Agents would perform queries for you on their computers and they sometimes had to type in a sort of mini-language full of various commands and brief codes.