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>Or maybe they're exaggerating a minor issue to make the product look better like a late night infommercial.

Most of those infomercial products are actually designed for the disabled. I don't bring that up just because it's a really important lesson (which I think it is), but it also has a parallel here. Minor issues for people in one situation may be huge encumbrances to someone else. What's more likely is products have their audience exaggerated and widened, but very often a real problem is being solved. It just may not be a problem all or even most of us have.




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