"We have reasons to believe these reports aren't true and that in fact the antenna is better than in the previous versions; nevertheless we are taking steps to investigate this issue"

There, is that so hard? ... No, telling a customer to not hold it like that is not acceptable ... WTF is Jobs smoking? Fortunately for him these news have a closed circuit, as only technically inclined people have an interest in such things; nevertheless ... what if it's a real problem with those phones and it turns out to upset lots of regular people?