Credit card charge backs are a federal law created to protect consumer rights.
Steam's ToS are at odds with federal law in this respect as they say I have a 2 week / 1 hour window to get a refund.
Federal law says I have 60 days and then outlines under what conditions, but they are pretty broad.
Previously I purchased a software license for Gamemaker Studio Master Collection (directly from YoYo, not through Steam thankfully).
This was when Windows 10 was very new, but YoYo claimed it was supported. Turned out it had bugs with some configurations and so it was crashing on launch; completely unusable.
I opened a support ticket and was following up, but they had no idea how long it would take to fix it.
Next thing that happens is they drop the price from about $800 to about $400.
There I was, still unable to use the software and now it was 1/2 the price. So I contacted them again and said, "Look, it's been a month now and you still haven't fixed this and you dropped the price to 1/2 what I paid. I've been really patient, the least you can do is refund me the difference since I still can't even use the software."
They came back and said, "No it was $800 when you bought it you just have to wait until we get it fixed."
At that point I was super frustrated and replied back and said, "I'm done, just refund the entire amount and cancel my license."
YoYo's reply was that they don't give refunds under any circumstances and that it was plainly spelled out in the EULA.
So I called my credit card company and they did a charge back.
Circling back, now they sell through Steam and if this had happened Steam would ban my account and block me from ALL software I had ever purchased from them.
It's unethical and bordering on illegal that Steam takes retaliatory measures against consumers for excercising their consumer credit rights as provided by federal law.
Quite frankly Steam should be on the receiving end of a class action lawsuit.
Steam's ToS are at odds with federal law in this respect as they say I have a 2 week / 1 hour window to get a refund.
Federal law says I have 60 days and then outlines under what conditions, but they are pretty broad.
Previously I purchased a software license for Gamemaker Studio Master Collection (directly from YoYo, not through Steam thankfully).
This was when Windows 10 was very new, but YoYo claimed it was supported. Turned out it had bugs with some configurations and so it was crashing on launch; completely unusable.
I opened a support ticket and was following up, but they had no idea how long it would take to fix it.
Next thing that happens is they drop the price from about $800 to about $400.
There I was, still unable to use the software and now it was 1/2 the price. So I contacted them again and said, "Look, it's been a month now and you still haven't fixed this and you dropped the price to 1/2 what I paid. I've been really patient, the least you can do is refund me the difference since I still can't even use the software."
They came back and said, "No it was $800 when you bought it you just have to wait until we get it fixed."
At that point I was super frustrated and replied back and said, "I'm done, just refund the entire amount and cancel my license."
YoYo's reply was that they don't give refunds under any circumstances and that it was plainly spelled out in the EULA.
So I called my credit card company and they did a charge back.
Circling back, now they sell through Steam and if this had happened Steam would ban my account and block me from ALL software I had ever purchased from them.
It's unethical and bordering on illegal that Steam takes retaliatory measures against consumers for excercising their consumer credit rights as provided by federal law.
Quite frankly Steam should be on the receiving end of a class action lawsuit.