This is the right way to do it. Due to user error. I've had problems checking into a hotel until the receptionist realize my first/last names are switched.
The receptionist SHOULD be shown a list but ALSO wants to be able to search for me if I don't show up in the list (and may ask for my ID/get a particular spelling).
(It was a comp'd room in Vegas, so I have no idea where the mistake was made, but this can't be a unique occurrence.)
The receptionist SHOULD be shown a list but ALSO wants to be able to search for me if I don't show up in the list (and may ask for my ID/get a particular spelling).
(It was a comp'd room in Vegas, so I have no idea where the mistake was made, but this can't be a unique occurrence.)