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> as long as he or she hands off to the coo (say), or hr chief, the responsibility is complete.

Especially since, in this case, the problem is happening in the CTO's organization, the hand-off isn't enough. It's definitely the kind of thing you follow up on, and see through to resolution. Out of pure self interest, a CTO would do this to protect the productivity of the org, and maybe also because it's obviously the right thing to do.




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