Zuck's email to Scoble sheds some light on how they (FB) are trying to make this situation better. They want to react with actual product changes that sound like they are coming soon. (http://scobleizer.com/2010/05/23/when-do-you-throw-a-ceos-pr...)
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Hey,
We’ve been listening to all the feedback and have been trying to distill it down to the key things we need to improve. I’d like to show an improved product rather than just talk about things we might do.
We’re going to be ready to start talking about some of the new things we’ve built this week. I want to make sure we get this stuff right this time.
I know we’ve made a bunch of mistakes, but my hope at the end of this is that the service ends up in a better place and that people understand that our intentions are in the right place and we respond to the feedback from the people we serve.
I hope we’ll get a chance to catch up in person sometime this week. Let me know if you have any thoughts for me before then.
-Mark
Hey, We’ve been listening to all the feedback and have been trying to distill it down to the key things we need to improve. I’d like to show an improved product rather than just talk about things we might do. We’re going to be ready to start talking about some of the new things we’ve built this week. I want to make sure we get this stuff right this time. I know we’ve made a bunch of mistakes, but my hope at the end of this is that the service ends up in a better place and that people understand that our intentions are in the right place and we respond to the feedback from the people we serve. I hope we’ll get a chance to catch up in person sometime this week. Let me know if you have any thoughts for me before then. -Mark