But at a certain point in its growth if a company doesn't maintain their own forums alternative ones that they don't have any control over or maybe even knowledge of will spring up. And that will happen instantly in the case of an atrocity like this one.
"Keep your friends close and your enemies closer." If you pull a move that turns a lot of the former in to the latter, well, that bit of advice is probably all the stronger.
Of course, you need to actually respond to them if it's to be of any good and that doesn't seem to be happening as of yet.
But at a certain point in its growth if a company doesn't maintain their own forums alternative ones that they don't have any control over or maybe even knowledge of will spring up. And that will happen instantly in the case of an atrocity like this one.
"Keep your friends close and your enemies closer." If you pull a move that turns a lot of the former in to the latter, well, that bit of advice is probably all the stronger.
Of course, you need to actually respond to them if it's to be of any good and that doesn't seem to be happening as of yet.