> So why tolerate a company behavior that is so harmful to their consumer image?
Because they make more money than God? I mean, okay, some customer somewhere is mad at Google abstractly, but not mad enough to stop paying Google (still use Android/gmail/g-suite/buy chromebooks/use chrome). If a tree falls in the woods and nobody hears it, does it make a sound?
edit: For real, they "tolerate" it because looking ahead into a future where this "harm" to their "customer image" does actual harm to Google is really hard. Maybe it happens, maybe it doesn't, but no one can say how likely or precisely when. So, make hay while the sun shines?
But they don't (make more money than God). Apple has more net income in a quarter than Google has revenue. I've said else where that the really "big" bucks eludes them and part of the problem is, in my opinion of course, that they don't have a sensible product message.
Because they make more money than God? I mean, okay, some customer somewhere is mad at Google abstractly, but not mad enough to stop paying Google (still use Android/gmail/g-suite/buy chromebooks/use chrome). If a tree falls in the woods and nobody hears it, does it make a sound?
edit: For real, they "tolerate" it because looking ahead into a future where this "harm" to their "customer image" does actual harm to Google is really hard. Maybe it happens, maybe it doesn't, but no one can say how likely or precisely when. So, make hay while the sun shines?