it's a common complaint and almost cliche on HN to hear someone say they find American culture ot be a bit "fake" where Fake refers to being polite or dancing around an issue rather than stating it clearly because they're worried about social niceties.
Interesting, I never heard this at HN at all and here in Brazil we have the exact opposite perception: americans are very straightforward in business while we worry too much about niceties, ammenities and excessive politeness that borderlines hypocrisy. We consider this a disadvantage in our culture regarding business.
I've noticed here, in the US, that technical staff will sometimes (often?) feel attacked or challenged by simply asking the question: "Why".
It's an important information-seeking question!
But, for some reason, in many geographies, here, in the US, people often (apparently) take it to mean something like "I don't agree." or "Justify that.". And that triggers defensiveness, and then you aren't getting information.
Because my goal is the information nugget at the end of the quest, I've learned, with most people, until I know them well, to use something like these instead of "why?":
- "Interesting. Why did you decide to do it that way?", or
- "Really? How did you prioritize the trade-offs to come to that conclusion?"
I don't know if that makes Americans thin-skinned, or just sensitive to that one word, or ... what ... but I think that most Americans most of the time would prefer to not offend, and have learned that challenging another person's opinion is viewed by many to be offensive. It's highly inefficient, doesn't work well in multi-lingual meeting settings, so I'd guess the Americans you have been exposed to are are somewhat experienced in international business?
Is this different from somewhere else that you've been? Or are you just offering the datapoint that you are in the US, and in the US you have observed this to be true?
I would think, given my travel and cultural experience, that the US would be one of the least problematic countries from the PoV of being allowed to challenge "authority" and ask "why" without catastrophic career consequences, but would be interested to hear other perspectives.
I am giving the datapoint, from the US, that I found team-mates, subordinates and managers to all respond defensively when asked a simple straightforward "why".
I never found my co-workers to be defensive when I asked them the same question in Japan (in Japanese). I didn't have any subordinates, and management let the group decide, (at our level), so challenging management rarely came up.
I agree that asking "why" is probably not a career-ending move in the US -- I'm just talking about the subtle first-response I've notices from other Americans in the first place. I don't know that it has any larger relevance than to maybe lend support to the idea that US workers (or engineers, anyway) are afraid to be wrong in public too.
Thanks for the perspective -- I would have guessed exactly the opposite, using the logic that many Asian societies have highly formal and even ritualized notions of hierarchy and authority, and that asking "why" in such a place could be tantamount to questioning that authority. But maybe it's different when everyone is at the same spot in the hierarchy.
Don't get me wrong. The consensus attainment rituals/processes I found there (Japan, mid-80s~mid-90s) were mind-numbingly slow/tedious/inefficient.
But, in companies that manufactured products intended to compete in the global marketplace (and not something intended to meet some local need), the internal processes for doing root-cause analysis of design, manufacturing or even business model defects was pretty direct/efficient/ruthless and impersonal. To me that makes some sense: If I were on a team of 100 NASA engineers, all of us armed with slide-rules, trying to send some people to the moon and back, I wouldn't want feelings (or social standing) to get in the way of the process of verifying that the calculations were correct.
I've had some experience with flaky colleagues asking "why" without putting much effort into understanding what was actually said. A more specific question addressing the person's lack of understanding in some area reflects sincerity in wanting to know rather than just wasting other's time with "academic" interests. You'll be surprised by the number of times when why is asked in return, the answer is disingenuously "just curious."
Your two questions could elicit a better response, even though it's basically the same as "why," because it's at least showing a semblance of effort and the interest to probe deeper.
I've seen it when people describe interacting with American wait staff at restaurants or similar venues - apparently not realizing that those employees are often required to act cheerful and aggressively polite to customers or else risk being fired, or losing necessary tips.
Speaking as someone from the UK, we know perfectly well that it’s required as part of the job. It’s one of the reasons we hate it so much: because we can tell it’s completely fake & we don’t appreciate being lied to.
People in the UK would rather have dour but straightforward service than forced cheeriness that speaks of some kind of “compulsory smiles everyone!” management acting behind the scenes.
Interesting, I never heard this at HN at all and here in Brazil we have the exact opposite perception: americans are very straightforward in business while we worry too much about niceties, ammenities and excessive politeness that borderlines hypocrisy. We consider this a disadvantage in our culture regarding business.