That's a valid point for a business, but for a user it seems like google's focus is crystal clear. The interesting thing is, I think, that they focus on their real customers more than who people perceive to be their customers. The real customer for google is the billions who use their search, that's where all their money comes from. If you're paying for google checkout, or apps for your domain or one of their other services the truth is that you contribute next to nothing to their bottom line. I'd like all their paid services to be better but I understand why fundamentally they don't look after those customers as much as the ones who really pay their bills. In short, google makes their real money from people who don't pay them, that's who they care about.