Out of curiosity, is it an issue of the apartment office being far away? I can imagine not following the instruction if it's something heavy and I just searched and walked a long distance, only to be told I have to go find the apartment office.
No, these are light items and the apartment office is less than a minute walk away from my door.
I think the main issue is that there's only one lady staffing the office part-time, so it's sometimes closed when the driver gets there. That's not a problem for the major carriers: their drivers are professionals who know their route and when to be at the office; and if they they're late, they just put the package back on the truck for tomorrow. Amazon probably pays their randos on a piecework basis and they're not incentivized to follow the instructions and return the package to the shipping depot when I'm not at home and the office is closed.
I have communicated the office's hours to Amazon Logistics, and they said they'd enter it into their system, but that has done absolutely no good: the problems persist. A good carrier would have drivers that could read signs and update and retrieve notes from their own systems without requiring customer intervention. Amazon Logistics is not a good carrier.
> Amazon put enormous pressure on drivers, the reason drivers put parcels in recycling bins is due to the fact that we are reprimanded for returning to the depot with parcels. They expect 100percent delivered everytime.
Fedex, UPS, USPS, etc. have a small, relatively stable set of people delivering packages to particular addresses. If there are oddities in delivering to your building - like a mailroom, gate code, etc - they only have to be discovered once per package carrier (less if they use internal notes).
