Their customer service has gotten just downright crap.
Oh you haven't gotten thing you needed, you had to do the following up, and we screwed up? "sorry?".
I've had better experiences with my local stores and Aliexpress.
I canceled my prime membership (of 5 years) this past Feb and I've been happy about it.
Note.. if you want to let it lapse you have to cancel at the right time or strip off the CC on the prime account. If you completely cancel you prime membership it's gone right then and you don't get a prorated refund on the time it had left.
I have spent more than 15 hours on the phone with Amazon and UPS customer service in the last month.
I cancelled my Prime membership (after 10 years) last week after spending 2.5 hours on the phone trying to figure out where a package 2 days past it's guaranteed delivery date was and if it was going to arrive or if I had to re-buy it.
I have no regrets about it. Everything I bought on Amazon I can buy from other websites, and when I have an issue I don't have to spend hours verifying my name and address with someone whose accent I honest to god can not understand (I am not a native American, it is very difficult for me to understand Indian accents).
>I am not a native American, it is very difficult for me to understand Indian accents
Not sure if you're mixing up American Indian and Indian sub-continent Indian, or you think Americans can understand Indian accents. Either way, I'm amused.
An American is going to have an ear trained on quite a variety of accents, and likely will find it easier to make allowances for variations, don't you think?
> 15 hours on the phone with Amazon and UPS customer service in the last month.
I've had the same issue. Amazon packaged and shipped everything, it got lost in UPS. I did the legwork to track it down. The best I got from them, they could refund so I could get repriced on the items I needed.
Oh you haven't gotten thing you needed, you had to do the following up, and we screwed up? "sorry?".
I've had better experiences with my local stores and Aliexpress.
I canceled my prime membership (of 5 years) this past Feb and I've been happy about it.
Note.. if you want to let it lapse you have to cancel at the right time or strip off the CC on the prime account. If you completely cancel you prime membership it's gone right then and you don't get a prorated refund on the time it had left.