It's entirely possible to communicate other things while - first order - only stating uncontroversial facts. What, you don't think your shop is nice? You don't think it would be a shame if something happened to it?
Given that, it's also entirely possible for people to perceive other things as communicated in cases where there's maybe not the intent.
I agree that it's strange, but the discussion has gone badly, and it has something to do with how you engage people. That's what I mean by unintentional trolling.
I have no idea why stating facts would constitute “trolling”. But, anyway.