With all seriousness, I've gone through this experience. Working hard day and night and then having a bunch of hate reviews on the internet, and really awkward and weird ones on the App Store.
My general rule: if they make a solid argument, take it into consideration (this is the hardest thing to do due to personal biases); if the comment is without substance, I just brush it off and walk away. If it's a continues comment (without substance) then I ask if we're the root cause of this perception, or it's general market perception that leads to them.
With all seriousness, I've gone through this experience. Working hard day and night and then having a bunch of hate reviews on the internet, and really awkward and weird ones on the App Store.
My general rule: if they make a solid argument, take it into consideration (this is the hardest thing to do due to personal biases); if the comment is without substance, I just brush it off and walk away. If it's a continues comment (without substance) then I ask if we're the root cause of this perception, or it's general market perception that leads to them.