I work in an open office with about 30 people, all in the same room. We have (much to my chagrin) the stalwarts of open-office philosophy, the worst of which in my opinion: one big room that is library quiet.
This has produced lots of bad effects regarding sound:
-The office is library quiet, all you hear is clicking and typing
-There aren't enough people to generate a din,
-Taking a call is so awkward, making a call is too. You hear every word every person says in the office. Everyone takes calls in "phone booths".
-Any noise is distraction, any conversation is a distraction, however:
-It is inherently anti-social, as everyone either has headphones in or too scared to have a casual conversation because it is too quiet.
-We have these zones that are supposed to be loud/active, quieter, then the "actual library" area, which is supposed to be quiet, but the whole office ends up quiet.
Solutions I have thought of:
-Piping in white noise like www.coffitivity.com into certain areas of the office
-Creating natural sound barriers like temporary screen walls to make people more comfortable conversing without people worrying about distracting others.
That said, I need help. I want to be able to bring in some ideas to management that will help this situation.
Or is it a bad idea, and a loud office is much worse than a library quiet one?
Find the most receptive sub-group to engage in this regularly. Within a few months, talking at the office will not be a foreign concept.
Tasteful partitions help because they break up the visual space, while letting sounds leak through. Consider some temporary partitions that you'd envision in a high-end loft, instead of ones that look sterile. Introduce plants -- real or fake.
Though I don't have a good visual model of your workspace, In my mind many open-plan offices end up looking like cafeterias, while nicer ones remind me of a children's play area at a library. By introducing some partitions and pleasant surroundings, the aesthetics will help make people more comfortable, and potentially more interactive.