That sounds right. The principal business model for AdSense is that it is cheap and profitable because it is self-serve and automated. That's why there is no in-person support.
I think things changed about five or so years ago when they began offering support for their largest accounts.
Maybe there is a business model in this mess. Set up an ads business that feeds traffic to AdSense, but with a markup. Use that markup to provide actual support. The support would be mostly from internal staff, but the hardest questions would go to Google. And they'd be willing to do this, because of the collective size of the aggregated deal-flow.
I think things changed about five or so years ago when they began offering support for their largest accounts.
Maybe there is a business model in this mess. Set up an ads business that feeds traffic to AdSense, but with a markup. Use that markup to provide actual support. The support would be mostly from internal staff, but the hardest questions would go to Google. And they'd be willing to do this, because of the collective size of the aggregated deal-flow.